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Cancellation Policy

Our goal in the Pilates studio is to serve you in the best way possible where we make it a priority to be consistent in our scheduling. We are looking for your help in achieving this goal.

We ask  that you contact your instructor with no penalty up to 24 hours before your scheduled appointment. A 48 hour notice is appreciated. This requirement allows our instructors and members to plan their day accordingly. We have a set amount of equipment in each studio and late cancellations affect the equipment allocation and negatively impact our instructors and waitlists.

Any appointments cancelled less than 24 hours prior to the scheduled appointment or those who do not show will be charged 100% of the service fee. This includes private training, semi-private training, classes and workshops. Your portion of a duo or trio canceled with less than 24 hour notification remains your obligation, regardless of whether your partner attends. We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees. Our team will hold ourselves to these same standards, will respect your time and are accountable to you. Please contact your instructor for true emergency situations.